Invisible Ink Blotter

How to Fix

How to Fix "Unable to Verify SSL Server" Error in Mail for iOS - December 21, 2016

In a recent update for iOS, Apple is cracking down on mail accounts using a self-signed security certificate. iPhone, iPod and iPad users may receive an error stating mail is unable to verify SSL server. What does this mean? Your phone is connecting to the server with an address that doesn't have a valid security certificate, and this certificate is required in order to encrypt your username and password when you connect to the mail server. Why is this happening now? I've been using mail for a ... Read More »


Email Setup for Mail on Windows 10

Email Setup for Mail on Windows 10 - December 06, 2016

Not to be confused with Outlook 2016, Mail is a free app for sending and receiving mail on Widows 10. The following instructions will guide you through the step-by-step process of adding a secure email account to Mail for Windows 10. Launch Setup Guide Click the images below to open the setup guide... Read More »


Nexus 7 Email Setup Instructions

Nexus 7 Email Setup Instructions - October 24, 2016

The process for configuring email on a Nexus 7 is pretty straightforward. Click on the screen shots below to view step-by-step instructions for setting up a new mailbox using the IMAP protocol. Launch Setup Guide... Read More »


Email Setup for Mac - OSX El Capitan

Email Setup for Mac - OSX El Capitan - December 10, 2015

The following instructions will guide you through the step-by-step process of adding a secure email account to Mail in OSX El Capitan (10.11). Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com Username: you@yourdomain.com (full email address, all lowercase) Launch Setup Guide Click the images below to open the setup guide... Read More »


Outlook for iOS

Outlook for iOS - November 09, 2015

Follow the step-by-step instructions below to set up mail in Outlook on your iPhone, iPad or iPod Touch. Be sure to substitute our sample settings with your own login information. Launch Setup Guide Updated for version 2.3.2 on June 10, 2016... Read More »


How to Secure Your Email Account

How to Secure Your Email Account - July 28, 2015

In a previous post , we discussed how a computer virus can affect your ability to conduct business over email. While a virus can be spread to other computers through an infected email account, other methods of email hijacking have become more common in recent years. How does a bot gain access to my account? Your computer is infected with malware ( previously discussed here ). You use the same username and/or password for more than one account (i.e. email, Facebook, LinkedIn). Even if your email... Read More »


Automatically Archive Sent Messages in Outlook 2013

Automatically Archive Sent Messages in Outlook 2013 - April 07, 2015

The option to save Sent messages in a local folder is no longer available in Outlook 2013. Outlook now saves all sent messages directly to the IMAP sent folder, giving you access to sent messages from all devices. While this sounds convenient in theory, your mailbox can quickly fill up with sent messages causing your account to reach its quota. To prevent this change from affecting your mailbox, you can create a custom rule to automatically archive your sent messages. Before you proceed to Part ... Read More »


Setting up an Email Archive in Outlook 2013

Setting up an Email Archive in Outlook 2013 - March 30, 2015

If your mailbox is full, setting up an email archive can save you the trouble of sorting through old messages to decide what to keep. You can store messages you don't need to access from all of your devices on your primary desktop computer (assuming you still have one!) to alleviate a perpetually full mailbox. Using an email archive means your messages are stored locally instead of on the server, so these messages do not contribute to your mailbox storage quota. To better understand how this ... Read More »


Delete an Email Stuck in Your Outbox - Outlook 2013

Delete an Email Stuck in Your Outbox - Outlook 2013 - January 22, 2015

On rare occasions, sending an attachment that exceeds the maximum allowed message size can cause the message to get stuck in your Outbox. In Outlook 2013 this is unlikely to occur due to a new default 20MB maximum attachment size limit built in to Outlook. However, if you changed the Windows registry to override the default limit and a message gets stuck in your Outbox, you can follow the step-by-step instructions below to temporarily stop Outlook from trying to send mail. This will allow you to... Read More »


Email Setup for Thunderbird 31

Email Setup for Thunderbird 31 - January 09, 2015

Thunderbird is a free alternative to the standard mail apps for Windows and Mac. The following instructions will guide you through the step-by-step process of adding a secure IMAP account. This guide was prepared for Thunderbird version 31 using Windows 8. For previous versions, view our Thunderbird 24 setup guide . Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com Username: you@yourdomain.com (full email address, all ... Read More »


Email Setup for Thunderbird 24

Email Setup for Thunderbird 24 - November 26, 2014

Mozilla's Thunderbird is a free alternative to the standard mail apps for Windows and Mac. The following instructions will guide you through the step-by-step process of adding a secure IMAP account. This guide was prepared using Windows 7 and Thunderbird version 24, but the process is nearly identical for Mac users, as well as recent versions with the older user interface. Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com... Read More »


Email Setup for iPhone & iPad

Email Setup for iPhone & iPad - November 11, 2014

The following instructions will guide you through the step-by-step process of adding a secure email account to your iPhone, iPad or other iOS device. Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com Username: you@yourdomain.com (full email address, all lowercase) Launch Setup Guide Click the images below to open the setup guide. Prepared using an iPhone 5 with iOS8. Setting up iPads, iPods or devices running older ... Read More »


Email Setup for Mac - OSX Yosemite

Email Setup for Mac - OSX Yosemite - November 10, 2014

The following instructions will guide you through the step-by-step process of adding a secure email account to Mail in OSX Yosemite (10.10). Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com Username: you@yourdomain.com (full email address, all lowercase) Launch Setup Guide Click the images below to open the setup guide... Read More »


Add a POP Account in Gmail

Add a POP Account in Gmail - September 26, 2014

If you're a fan of Google's Gmail service, you may find it difficult to adjust to third party mail apps like Outlook or Apple Mail. Did you know you can check email for your domain inside of your existing Gmail account? Spend a few minutes setting up your email account inside of Google's mail system and you can send and receive from your company email without switching apps. To check your email address from Google mail service, follow these step-by-step instructions to add a POP account within ... Read More »


Add a POP Account in Yahoo! Mail

Add a POP Account in Yahoo! Mail - September 25, 2014

To check your domain email address from Yahoo! mail, follow the step-by-step instructions to add a POP account within your existing Yahoo! account. Step 1 Log in to your Yahoo! mail account and click the Settings icon in the upper right corner of the screen. Step 2 Select the Accounts tab on the left, and click the Add button next to "Send and receive email from other email services" Step 3 Enter your login information for the 3rd party email account (i.e. you@yourdomain.com). Be sure to check... Read More »


Add an Image to your Outlook Email Signature

Add an Image to your Outlook Email Signature - August 11, 2014

Follow the step-by-step screen shots below to configure your email signature in Outlook to include a logo image. Launch Setup Guide Related: Optimizing Outlook... Read More »


Scam Alert - Domain Registry Services

Scam Alert - Domain Registry Services - August 05, 2014

A company called Domain Registry Services has issued a new wave of fake expiration notices to domain name owners. Much like the early 2000's era scam under their former name Domain Registry of America, this company sends a renewal notice that looks like an official invoice, leading many domain owners to inadvertently pay the wrong provider. While the fine print does disclose that these notices are not an official invoice, the format of the notice, including pricing and payment options, has ... Read More »


How to View Full Email Message Headers

How to View Full Email Message Headers - July 25, 2014

Every email you receive includes a host of technical details, most of which you rarely see. On the surface you will see the sender's email address, the message subject, as well as the date and time the message was delivered. By revealing all technical details in an email, you gain access to additional information that can be useful for a variety of reasons. Message headers include information like: Virus status - our server will not deliver an email if it contains a known virus Location of the ... Read More »


Show Missing Folders in Outlook 2013

Show Missing Folders in Outlook 2013 - July 15, 2014

If you recently set up a new IMAP account in Outlook 2013 and some of your messages or folders are missing, follow these steps to synchronize your mail account. Launch Setup Guide Step-By-Step Instructions Step 1 - Select the Inbox of your mailbox. From the "Folder" menu, select "IMAP Folders". Step 2 - From the IMAP folder dialog box, uncheck the box next to "When displaying hierarchy in Outlook, show only the subscribed folders." Click Apply to save the changes. Step 3 - Click OK to close ... Read More »


Email Setup for Mac - OSX Mountain Lion

Email Setup for Mac - OSX Mountain Lion - January 24, 2014

Macintosh OSX comes pre-installed with an email application called Mail. Follow the instructions outlined below to activate your new email account. If you plan on using more than one computer or device to send and receive email messages (laptop, phone, etc.), we recommend using the "IMAP protocol" to manage your account. If you only use one computer to access your email, you can choose "POP3" instead. POP3 account setup is almost identical to IMAP, so you can still use this guide as a basic ... Read More »


Email Setup for Windows Phone 8

Email Setup for Windows Phone 8 - January 20, 2014

Follow the step-by-step instructions below to add a new mailbox to your Windows Phone. As always, be sure to substitute our sample server settings with your own domain name. Launch Setup Guide... Read More »


Email Setup for Outlook 2013

Email Setup for Outlook 2013 - January 03, 2014

The following instructions will guide you through the step-by-step process of adding a secure email account to Outlook 2013. Account Settings Account type: IMAP Incoming mail server: mail.invisibleink.com Outgoing mail server: mail.invisibleink.com Username: you@yourdomain.com (full email address, all lowercase) Launch Setup Guide Click the images below to open the setup guide. Updated November 12, 2014 Optimizing Outlook Show Missing Folders Add an Image to your Outlook Email Signature ... Read More »


Delete an Email Stuck in Your Outbox - Outlook 2003 & 2007

Delete an Email Stuck in Your Outbox - Outlook 2003 & 2007 - December 19, 2013

If you attempt to send an email with an attachment larger than the maximum size allowed, the message may get "stuck" in your Outbox. Follow the step-by-step instructions outlined below to temporarily disable Outlook 2003 2007 from sending an email. This will allow you to locate and remove the message from your Outbox. Note: You may need to force-quit Outlook and restart your computer before updating your settings. Open Outlook From the Tools menu at the top of the screen, select Options Select... Read More »


Scam Alert - EU Business Register

Scam Alert - EU Business Register - August 06, 2013

If you receive an email with an offer to update your EU Business Register listing, feel free to file it under Trash. A free offer may be hard to resist, even if it is for a overseas business registry you've never heard of, but a closer look reveals this "free" listing is another in a long line of email solicitations designed to mislead business owners. The fine print reads "I hereby order a subscription with the service provider EU Business Services, Ltd 'EU Business Register'. I will have an ... Read More »


Safeguarding Your Email Address - How NOT to Get a Virus

Safeguarding Your Email Address - How NOT to Get a Virus - March 12, 2013

If you're like us, email is one of your main connections to the outside world. You live and breathe email, and if you can't get online you are losing valuable time. Now imagine someone hijacks your account and starts sending out thousands of spam messages to other unsuspecting email users. Today's blog post looks at how a computer virus can affect your ability to access and use email. If your computer becomes infected with a virus, our server can potentially be "blacklisted", meaning you and ... Read More »


Outlook 2010 Setup - IMAP - Part III

Outlook 2010 Setup - IMAP - Part III - April 18, 2012

Archiving Your Messages Local storage helps keep your mailbox within its storage limit. While messages saved to your local folders are not accessible on the go from other devices like your phone or webmail, archived emails will still be available from your primary computer if you need to refer to them later. Think of local folders as your long-term archive for emails you most likely won't need to access any time soon. Launch Setup Guide Click on the images below for step-by-step instructions... Read More »


Outlook 2010 Setup - IMAP - Part II

Outlook 2010 Setup - IMAP - Part II - April 10, 2012

Saving Sent Messages Locally Since your mailbox has a file size limit, we suggest making a few additional changes to help make sure you don't save too many items on the server. Typically you won't need to access all of your sent messages from another device, so we recommend updating Outlook to save your sent messages to a local folder (a folder located on your computer's hard drive instead of on the server). We highly recommend backing up all data on your computer regularly... whether you save ... Read More »


Outlook 2010 Setup - IMAP - Part I

Outlook 2010 Setup - IMAP - Part I - November 23, 2011

Whether you're starting from scratch on a shiny new Windows 7 computer, or simply upgrading Outlook to the 2010 version, you may need a little guidance when creating your new account. The first thing you will need to decide is whether you would like to set up a POP3 or IMAP account to send and receive email. If you don't know the difference between these two account types, or which option is better for you, that's OK. The short answer? If you plan on using more than one device to send or ... Read More »


POP3 vs. IMAP

POP3 vs. IMAP - April 27, 2011

Setting up your inbox may seem like second nature these days, but what if you check your email from more than one place? Most of us check email at work, at home, and on the go, so keeping track of all those messages can start to feel like a chore if you're not in sync across multiple devices. While smart phones and web-based email generally keep track of messages for you, your desktop computer is likely in need of an update to properly sync with your mobile device or laptop. Until recently, ... Read More »


Outlook 2007 - Permanently Deleting Emails Using IMAP

Outlook 2007 - Permanently Deleting Emails Using IMAP - April 27, 2011

If you recently made the switch from POP3 to IMAP configuration in Outlook 2007, you might be wondering why deleting an email from your inbox doesn't actually remove the message. Simply follow these steps to customize your Outlook toolbar and you will soon be able to permanently remove emails from your inbox. Open Outlook Choose View > Toolbars > Customize from the main menu From the Commands tab, click on the Edit category (see illustration) Scroll through the list of commands until you find ... Read More »



« Back - 1 2 - Next »

RSS Feed [?]

"Thanks again for everything you have done for us. I for one have mentioned how well our experience was with you and your company to many people over the last year." -Ken Meissner, Alegria & Company, PS

Visit Our Office

Access Your Email

Manage Your Account